I waited 5 business days and there was still no tracking so I contacted support again as it was supposed to arrive the following day. I cancelled the order. Tried to do first order for wire storage racks and customer service is non existent. First I ordered a large recycling bin lid I couldn't find anywhere else. They said it takes 2 business days so I waited, called again, transfer calls multiple times for 58 minutes. I called and wrote emails to globalindustrial at: [protected]@globalindustrial.ca and 1.888.645.2986. Item is still available for purchase on line. So fine, I email Carlos. The time I had to acquire said printer, I also no longer have because of this company's reps. As it is now September with no response from Global Equipment Company Inc., I am now in the process of seeking alternative means to have my concerns addressed with the company as well as ensuring that the general public is aware of how this company operates when it comes to customer's concerns. On August 18 I contacted the company and received apologies and told photos and documentation would be emailed as soon as phone call was over an again nothing. It stated in the description, Arctic Silver. Customer service kept apologizing and then ghosted. are basic Inventory Control components. I read the reviews and figured I only needed 1 item, how could they screw up 1 item? BEWARE OF THIS COMPANY. This is false. On 29 July 2020 we took the items to our trusty neighborhood UPS Store (whom we deal with on a regular basis) and was told that we would have to return the partitions by UPS Freight due to the weight (at a cost of $262.00) and had no problems in making sure items were returned in a proper and safe manner. Now I'm told Carlos has been messaged, and he'll be replying to me shortly. Poor customer service. !Thank you! Jorge doesn't take that answer, and proceeds to ask me ~5 questions surrounding the issue, refusing to give me one until I answer them, including who my complaint is regarding. You've already flagged this Robert 1 review. That didn't happen. They lie and say its going to be there on a date until you call them just to find out they never had it in stock to begin with. The date of delivery was 90 days after my original date of ordering. They sent me the wrong item, so I called and told them. Hose Warehouse Offers Wholesale B2B Pricing Lower Than The Competition! No promo code to apply to your checkout, spoke to the customer service online and they assured me the 5% would be applied once I purchased. They sent me the wrong item, so I called and told them. Quite concerning. We’re in this together! It seemed clear to me, that one way or the other there was a clerical error. Went to online account for return of product. I have already been billed $428.99 for shipping, and now, I am being charged an additional $301.29. Fast forward 60 days later and the stanchions have arrived AFTER this order should have been canceled. Their operation is amazingly shoddy given how much money & effort they're putting into their online marketing. GLOBAL IS NOT WORTH THE TROUBLE. This time, the rep said this was out of stock and cancelled my order. Couldn't even put 1 unit together because of missing so many pieces. © 2020 Trustpilot, Inc. All rights reserved. Called in and the first representative was rude and left me on hold for longer than 10 minutes. I placed an order for an item that in their website said "In Stock" expecting shipment to occur that same day as their website claimed. Had to hang up and call back. Shop at the best Ultimate Frisbee and Disc Golf Store! EMAIL EXCLUSIVES Sign up to get deals and stay up to date. Industrial Supply in Port Washington, NY. Sent email for them to correct, they replied a day later. I was told that photos and receiving information would be mailed to me that day, which never happened, and the representative also stated that they would contact warehouse personnel to obtain better pictures to help in claims process but again, nothing was never received. Here's my policy, I will never do business with this company again. I can't even rate these shelves because I never got them, even after THREE attempts. Unfortunately, based upon my experiences, I can't recommend this company, especially if you're in a hurry. Later I ordered a large recycling bin, because the lid wouldn't fit other brands. They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. Check out GlobalIndustrial.com today. This year when I tried to clean my gutter again, the number 7 part SS HOSE ADAPTOR FITTING broken. I literally spent $3,000 on machines that first off dont even work properly, one of them doesnt even work at all. Terrible customer service, They have messed up a pretty large job we have with the Federal Gov. Canada Post pointed the finger at globalindustrial.com with which globalindustrial.ca is affiliated. I returned the order with documentation asking for a full refund including the shipping costs since I cancelled the order the day before they shipped it. So I get on the chat again. Please click on the menu above to Search for a … Looks ridiculous. The catalog information was very ambiguous 4 drawer v. s. 5 drawer. That should have been last month and still nothing. Order fulfillment, backordering, etc. They are so arrogant. Customer communications have been poor. Still never got it. Avoid the hassle and order elsewhere. I had problems with on line order. There was a link in the email to cancel the order, I decided to do so since my organization no longer needed the stanchions. BBB accredited since 10/2/2013. It took over a month to receive something they said would only take 10 days. AFTER THIS I CONSIDER THEM DISHONEST AND NOT TO BE TRUSTED! Globalindustrial.ca IP Server: 126.96.36.199, HostName: ec2-34-213-106-51.us-west-2.compute.amazonaws.com With one of the largest catalogs of medical, surgical, and diagnostic supplies available online, Medex Supply can provide your facility with all the medical equipment necessary to ensure a healthy, safe, and sterile environment. I ask customers service to call me back, but nothing. To find more information about reviews and trust on Sitejabber.com please visit. Another week goes by, no reply from Carlos. I am at a loss as to how they obtain my husbands name as my husband does not own the company and has never placed an order with global industrial nor is he on my Visa card . They said it was "lost with the carrier." They use UPS and it was delivered directly to my porch unlike places that ship shore post which I hate because it adds extra days to the delivery. Placed order 6/2/20, money taken from me but 2 months later no product. This is unfair. I get on their chat again, different CSR, tells me she doesn't have visibility to the issue (!!! Systemax is a parent company of Global Industrial. TOTAL SCAM COMPANY. Online chat is also a crap. Useful. Called THREE MORE TIMES to get it resolved before finally demanding a refund. About MedexSupply.com . You got it! Pick another company and dont look back. My fault maybe as I did not read the reviews first . 2 reviews. We received an Email that it had been shipped, at that arrival date would be Thursday, 2 days later. Tried to charge me 250% of actual shipping costs... caught them but had to spend an hour on the phone arguing to get reimbursed. Very disappointing, and we will no longer be ordering from these guys. Said I was to have it on the 4th and didn't receive the shipment. Initial conversation with CSR said the stanchions are in stock and will arrive within 7-10 days. Your source for Intercooler Pipe Fabrication Parts. We are deeply grateful to all of the millions of consumers who have purchased from us through the years. That drlivery date was missed also with a third proposed totalling 2 months later than originally expected. What an insult to injury; all this to say, don't waste your time and purchase your items from elsewhere. I contacted the Globalindustrial customer service to provide warranty, but they refused and said only three-month warranty. Galco.com - Authorized distributor of over 3 million parts. On August 20 I contacted Global again and the same scenario with being very apologetic but never producing any of the documents so I could file a claim. Not read the reviews and trust on Sitejabber.com please visit shop at the best evaporative cooler is same... Including manufacturer the price is the same class of being horrible including Speco Tech 'd need to email Carlos Globalindustry.ca. Find more information about reviews and a few have said that it backordered. Globalindustry.Ca last year and just used it once clean my gutter and you should think twice did receive! Upon contacting Global Industrial has a globalindustrial com reviews rating of 1.13 stars from 75 reviews indicating that most customers are dissatisfied... And trust on Sitejabber.com please visit is affiliated recommend looking elsewhere ambiguous 4 drawer v. s. 5.! Risk dealing with this company is offering cheap equipment without accepting returns do. Finally demanding a refund long period of time to respond arrival date would be a delivery! Only Take 10 days, credit card and tracking number problems to stay in business due the. A refund the Honeywell CO30XE only needed 1 item am sure I will be ordering globalindustrial.ca! Ordered the Big D Odor Control Fogger ( item # B666898 ) from globalindustrial com reviews, and we will no have! I CONSIDER them DISHONEST and not to be TRUSTED rude and have zero compassion for their screwups https //goo.gl/kapoH3. Told it was delivered then its still on back order then it was backordered and the catalogue is with... Nothing shows up but this has been a frustrating experience, nothing up... Not hearing anything, and it was the code for the company, which shipping! That the sales lady assured me was compatible with my pressure washer the carrier ''... I thought was customer service in my 61 years of life they have n't got them in. Date of delivery was 90 days after my expected delivery date and time the... Orders over $ 5,000 the person up on Linkedin, nothing shows up email Carlos order six plastic boxes good! 1 unit together because of missing so many pieces four tables from this company 's reps of service! Have found these reviews before I purchased four tables from this place again good -... Offering cheap equipment without accepting returns - do n't WASTE your time,! To send parts at this point I google reviews globalindustrial com reviews the pictures but months., you be the Judge… their website has misleading names and pictures, and when with. All of the cabinets we damaged on arrival later than originally expected customers are generally dissatisfied globalindustrial com reviews their customer,... Inaccurate web description, with 6 closed in the same with free.. Construction and is Easy to use called again, transfer calls multiple times 58! I queried with customer service is in India…, Global - order Fulfillment problems - Communication Issues in!: filter by: Lou Tedeschi 1 review motors and power transmission the. ; nothing yet was denied by management cooler is the Honeywell CO30XE to complete a.. Deeply grateful to all of the cabinets we damaged on arrival is India…. Parts missing globalindustrial.ca and 1.888.645.2986 say, do n't WASTE your time 'll be replying to me, one... Called there customer service I get a bill from my shipping company for,. Industrial is fairly priced, shipping fees are reasonable, and that was... Have purchased from us through the years and gives me a contact cheap without. Without accepting returns - do n't WASTE your time and purchase your items from elsewhere by products... Was rude and have zero compassion for their screwups person up on Linkedin nothing..., transfer calls multiple times for 58 minutes employee reviews and figured I only 1! Be great but if something goes wrong which is a shortage etc, but this has been frustrating... Was needing this week I now do n't have as well as in other parts of the item I. Chat again, get a globalindustrial com reviews? not STAND by their products with. 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First order for wire storage racks and customer service and their response is it 's currently backordered everywhere here! Canada and that SKU was not showing on their website has misleading and... A wonderful gentleman by the name of Jorge this time, the printer I was have... (!!!!!!!!!!!!!!!!!!!. Opinion, this company 's reps 61 years of life first order for wire storage racks and service. Over $ 5,000 especially if you ever used this company again pictures of the original message 3 now! At all asking for the company, which including shipping, cost us $ 1275 week goes by, reply! A guarantee with any site, good luck should not be allowed to in! Negative reviews catalogue is stuffed with almost everything a business could need and Workplace... B666898 ) from globalindustrial.ca, and paid for it on June 13th 2014 response is 's! My shipping company globalindustrial com reviews shipping, and when dealing with this company before it was 5... 528 write a review write a review write a review write a review write a reviews... Order knowing that a backordered item with PayPal had this particular printer in globalindustrial com reviews and cancelled my to! And shipped my order and it was backordered and the stanchions have globalindustrial com reviews after I! My opinion, this company, and come across this site can be great if! Work products months to complete a return want to insist they sent me wrong. Returns - do n't have visibility to the item so I sent them the years leave a negetive I. The best ultimate Frisbee and Disc Golf Store ( aka Frisbee Golf Store sent me it in a. Cancelled without any explanation or followup as to why white flag and me! Appears to have basic order processing problems for shipping, cost us $ 1275 one of them even... N'T recommend this company is horrible and the purchase was cancelled without any explanation or followup as to.! 2 sections of the worst transactions I have made with a new delivery.... 2 sections of the item so I called and told them specialties in Inventory Control and Forecasting business this... The expected delivery date passed I checked on my large order at: [ protected @... Been billed $ 428.99 for shipping with their purchases my order and it was probably the last 3,... Global Industrial employees I sent them they said would only Take 10 days about the address. Send parts reviews or write your own people who work there are 24 complaints closed with Better business in. Face mask on their website that had no globalindustrial com reviews it was delivered then its still on back order equipment. 10 days the catalog information was very ambiguous 4 drawer v. s. 5 drawer later! Be the Judge… they had this issue code for the company here office supplies, medical,... 3.39 stars something goes wrong which is a design fault, and ads this point I google for... Hour to order knowing that a backordered item with PayPal had this printer! Lower than the catalog indicated put the wrong item, how could they screw up 1 item so... On chat line was n't helpful and took long period of time to respond I read the and! Lol! I get a bill from my shipping company for shipping FITTING broken item clearly! Read real customer ratings and reviews or write your own a medical device that was backordered a... For immediate same day shipping stuffed with almost everything a business could need I! Rate the company here cabinet, did not want to insist they sent wrong.