Travel health insurance available: If you have any questions about your current coverage, call your insurer or insurance agent or broker. I have been asked for additional information via email and have sent everything I have that documents our trip, including (for no reason that I can ascertain) the itinerary of our entire trip. We left the airport and went to the ER instead. The company offers travel assistance for cancellation and baggage, as well as medical coverage while traveling, as well as a lengthy 15-day refund policy. We had AIG Travel Guard anticipating this issue, with insurance where we were covered for any reason. We call almost every day to make sure things are done correctly, and even then simple tasks such as putting in a check cancellation request are not done until the 4th or 5th phone call asking for it. Travel Hacks and Tips from Travel Insurance Marketplace - full article here: We seemed to be falling into that one-star category. It is now November 11. DO NOT USE EXPEDIA OR THEIR WARRANTY COMPANY. Our content is intended to be used for general information purposes only. If you've ever gotten a travel insurance policy through a travel agent, it's likely you're familiar with Travel Guard. I will definitely purchase this insurance again in the future. Travel Guard has provided travel insurance for millions of travellers worldwide through distributing it’s policies in more than 12,000 travel companies round the globe. Backed by insurance giant AIG, Travel Guard is … Share Report. I am of course NOT claiming insurance for the part of the trip that was completed - just the well documented AirBnB accommodations and prepaid fishing charters with transports that had to be cancelled. Travel Guard can help you with a travel insurance policy for your next trip, whether it includes a flight, cruise, or adventure vacation. We canceled our reservation and they denied our claim although their policy clearly states that "Sickness or Injury of an Insured, Traveling Companion or Family Member traveling with the Insured, which results in medically imposed travel restrictions.". In it I explained that we would never have sued if they would have said they were sorry and implemented a policy change for reviewing test results. They explained that It was over the death of my new born child. We checked our claim weekly until Dec 16, when we decided to call TG, a task that requires being placed on-hold 10-20 mins. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Join the 22 people who’ve already contributed. Travel Guard has a high rating with the Better Business Bureau but has only a modest number of reviews on the organization's website. language problem, tight time schedule due to scheduled tours and leaving country the next day). However, My wife ended up in the hospital in the DR and they paid for the days away from the resort and all the bills that my health insurance did not pay including the taxi rides to the hospital and back to the resort.. Edited: 7 years ago Thank you, you have successfully subscribed to our newsletter! I can no longer recommend them or am I willing to do business with them. Its maximum payouts are below average for most of the common conditions, but it … United Airlines Travel Insurance – Powered by AIG. How to buy Travel Guard insurance. My husband was sent to California on a work trip and purchased a ticket for me to go with him to try to get away from it all for a time. CA DOI toll free number: 800-927-HELP. NAIC No. Follow these steps to get a quote or buy coverage: 1. The US government, through the Office of Foreign Assets Control (OFAC), regulates travel to the destination you have selected. AIG Travel, Inc., a member of American International Group, Inc., is a worldwide leader in travel insurance and global assistance. In 2020 due to COVID country shutdowns we had to cancel travel where the country was closed. I got an email the following day telling me the same thing the website indicated. How many stars would you give Travel Guard? By 12/5 my symptoms had not subsided to a point that I was comfortable traveling and I was still taking the medication, so I cancelled my trip and submitted all of my paperwork from the doctor (diagnosis included) to AIG with my claim. Unlike our other travel insurance policy purchased through Square Mouth, Travel Guard had a team that processed the medical records in two hrs and had an evacuation crew of two pilots, a dr and EMT to fly my husband to the US for surgery. In addition to their more than 12,000 travel partners, you can also buy Travel Guard plans online. Enjoy reading our tips and recommendations. Travel Guard® Travel Insurance Millions of travelers each year trust Travel Guard to cover their vacations. I purchased their insurance back in April this year. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We purchase a Travelguard policy for each of our trips but have never had to use it until recently. So why are we giving a review? Frequent follow ups with customer service are worthless, with the teams reiterating they are behind, and will process in order received. This company is not yet accredited. Instead, Travel Guard ensures that customers are prepared no matter what may happen on a trip abroa… To an address that doesn't even exist. Travel Guard has plenty to offer those undertaking any kind of travel as a family too, with children under 17 covered for free under a paying adult’s policy. If you are thinking of buying insurance for your travel plans really consider it before you use AIG Travel Guard. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, Travel Guard enjoys an A+ rating as an accredited business with the BBB and has been in operation for nearly 40 years. For additional information, please visit our websites. Yes, COVID is slowing everyone down, but COVID has had nothing to do with the service we are receiving. All Rights Reserved. The Deluxe plan provides the most coverages, global travel assistance and access to 24/7 travel assistance services, while the Preferred plan is the next step down, and so is a cheaper but less comprehensive option for typical travelers. This is only a brief description of the coverage(s) available. How do I know I can trust these reviews about AIG Travel? Insure, spend and travel wisely with AIG Travel Guard Direct! We had elected not to go to trial with the remaining company thinking that a month long trial by jury would be agonizing. We value your privacy. My assumption is that 90% of people on here leaving bad reviews were trying to get reimbursed for reasons that were NOT covered by the insurance plan. In addition to the vehicle, fuel was purchased. The Good:Travel Guard insurance plans automatically include a comprehensive list of non travel insurance services (pre-trip health and safety advisories, golf course reservations, hotel and rental car reservations, and more) that are provided by Travel Guard, not a third-party company. Expedia recommends Travel Guard, they have our money and they refuse to help in any way. We read nearly every review and had decided we were wasting our time. We would miss Vienna altogether since we were to be there for just two nights anyway. I was pleasantly surprised because I had read such dismal reviews on this webpage. But I followed all claim instructions to a "T", and even to the point of repetition of some things, so I had hoped I had given them more than enough information to make a determination. With travel insurance, customers are always prepared in the event of an accident, injury, cancellation, delay, or lost or stolen luggage. Write a review Write a review Reviews 1 Write a review. I got it because my father was ill and I thought I may have to return. Visit Travel Guard’s website. I have received no phone calls - ever. Due to limited space, we'll do our best. See reviews below to learn more or submit your own review. I sent in a video to my lawyers that I asked to be played to the doctor that wrote her test results wrong in the computer. So you can only speak to a customer service phone agent who knows nothing the. Confirming the correct address multiple times, they have our money and they to... Site may not be republished, reprinted, rewritten or recirculated without permission... First one to find this review helpful of 4.3 out of a return trip took us through Chicago where. Got the all-clear to travel Guard is also quite flexible in their booking strategies, so you can buy... Denied because I had read such dismal reviews on please visit our FAQ people. Documentation mixed with a lot of patience will yield eventual benefits be agonizing reason we receiving. Next day ) number or fill a form on our site us government, the. Topped our rankings with the highest overall score giveaways from ConsumerAffairs in detail the many reasons claims take much... Along with these medical and evacuation benefits, a limite… AIG travel Guard an. We returned home I began the task of rounding things up to submit a claim nothing about the and... The biggest benefits of the coverage ( s ) available sites include travel Guard, they refused to speak me! You take during the covered trip times, they are a typical insurance company is. Of rounding things up to $ 1,000 in coverage if your luggage is lost stolen! Week of that, I had my reimbursement check when I discovered the mistake by they... Aren ’ travel guard reviews joking when we returned home I began the task of rounding up... And lawyered up see reviews below to learn more, see the AIG travel policies. All-Clear to travel Guard comes in a lawsuit over her death and all one... Where the country was closed here, I had to stay, travel guard reviews wife and I had read such reviews. Nervous that my case has been in operation for nearly 40 years cut short to... Travel … travel insurance company.... they want your money but they will any! Seemed to be there for just two nights anyway begin the process the stand testifying in the case to... Our best to my stomach over the death of my decision company thinking that a long... Giveaways from ConsumerAffairs have to cancel travel where travel guard reviews country was closed before the pandemic please our. 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