Fees and Charges Joining Fee: Rs.250. Visa, StandChart Ghana Make Digital Life More Exciting With 360 Rewards On Online Transactions. What is the minimum connection time required between flights? How do I retrieve my voucher if I lose the initial confirmation email that was sent to me? When you pick up your rental car you will need to have your redemption or booking voucher, which confirms the details of the reservation, plus a driving license and a credit card. Bespoke services that connect you to wealth opportunities in our footprint. As these policies are subject to change at any time, please check your airline's website for the current baggage information. Get a helping hand with The Farewell Plan. I recently received an email/text message asking if I wanted to redeem my points against my recent purchase? How do I verify my email address at the time of registration? Are my points deducted at the time of a hotel booking? Tickets are not transferable at any time. If you do not receive a confirmation email within 24 hours, you may want to check to make sure it wasn't delivered to your junk email box. You will be taken to a registration page. Your username cannot be updated. The itinerary and its price are provided on the condition that you use all segments of the ticket. I have purchased a roundtrip ticket. No points are deducted from your loyalty account. Your Ajwaa points have been frozen, for more details please contact the toll free 920006666. The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. Once the reservation is completed a confirmation number will be displayed on screen. The Bank was listed on the Nairobi Securities Exchange in 1989. There are no refunds made in case of a“no show”. Enter your password that you created for this card. You will also receive an email confirming the change of password. Input your card data in addition to other requested information and click “Register”. All deliveries are handled by reputable courier services. Once your one-time password is verified, you will be redirected to a page where you can create your new password. You can request these directly from the rental company while picking up your car and pay the additional cost at that time. Dubbed 360° Rewards, customers will redeem points earned from a variety of local and international brands. A current account available in major foreign currencies, Business Property Loan with attractive features, Financing solutions and trade services to help you grow, Innovative Forex services and products for your business requirements, Be it in Africa or China, we are always here for you, Expanding across the East African borders, Get access to our global network across over 25 markets, Letter of Credit confirmation, bonds and other guarantees, A range of investments customised for better returns, Choose from a variety of tenure and currency options. You will be redirected to the Verified by Visa page where you will enter the one-time password sent to your mobile phone and/or email address. You can also choose to convert your Standard Chartered 360° Rewards points into popular frequent flier airline or frequent guest hotel programs. If required, we can allow changes to be made to this passenger’s booking if the airline’s fare rules for the ticket permit this. How can I order additional accessories or services for the car? If the card is not linked to your loyalty account, you will not receive an offer. Click on Captcha (I’m not a robot) and click Submit. However, certain companies do ask you to make such a payment at the time of rental. How do I know when my instant rewards redemption request has been processed? All costs related to your redemption is included in the price shown in the portal. Do you want to checkout now? It usually looks like a shortened version of that bank's name. Contact the call center for the verification code. Click on “My Redemptions” on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed. You will receive an email with the verification code. The Standard Chartered 360° Rewards brings to you a wide range of options ranging from electronics items, fashion accessories, home goods and gift vouchers to popular retailers. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail. Unable to link your card.”. How do I do this? Rewards redemption requests are valid 48 hours from receiving the email/text message notification. If the room shows as “available” the card will be charged and/or the points will be deducted for the total price listed under “Reservation details”. Once a reservation is made, no name changes are permitted at any time. If you are a registered user, click the Login button and enter your username and password. You do not need to present the E-Ticket when checking-in. You do not need to input any credit card information at the time of making a card rental redemption using your points. Sunday, 21 February 2021 Mansa Nettey is CEO of Standard Chartered Bank, Ghana The recent banking crises saw many banks tumbling while others folded up. Select the number of miles or points you wish to obtain from the frequent flier/frequent guest program. Please call our customer call center at +254 329 3900 / +254 703 093 900 / +254 732 143900. To re-book the flights, you need to speak to the airline agent directly. You can then pay the additional cost directly to the company. Hotel booking has been added to your cart. 360° Rewards Points As a Standard Chartered client, you can not only earn 360° Rewards Points (“Points”) from your credit card spending, but will also be rewarded on your deposits, investments,insurance, personal instalment loan and mortgage. Note that prices for “one way” services are typically higher compared to when you return the car to the same location it is picked up from. Invest It. Can I request special meals such as a child’s meal or a baby’s meal? Who do I contact if I have a question regarding my existing SCB card? And with a wider range of options to choose from you can get the most out of your points. #DoYouSeeWhatWeSee. What happens if I enter in my Standard Chartered 360° Rewards account password incorrectly multiple times? You can search for the redemption using the confirmation number, and your booking will be displayed. STANDARD CHARTERED BANK KENYA LIMITED SWIFT Code Details A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. You can earn reward points every time you use your Standard Chartered Payment Cards. Bank anywhere with the World’s Best Digital Bank. The public shareholding is just over 25% (remainder held by Standard Chartered PLC), and … To add a card, follow these steps: Step 1: Login in to your loyalty account on https://rewards.sc.com/ke/, Step 3: Click on My Profile on the left hand side menu, and select Link Card, Step 4: Click on Link New Card, and follow the prompts to enter the card number, expiry date, and cardholder name then click on Save. Are you sure you want to change your language preferences. Gift vouchers can be used toward purchases at the respective retailer or restaurant. The bank may choose to limit the number rewards redemption requests sent to customers within a certain time period. An exclusive program customised for organisations and their employees. Speaking during the launch ceremony Mr. David Idoru, Head of Retail Banking, Standard Chartered Bank Kenya said the program will reward Credit and Debit card users with points based on every KShs 100 spent. If you have not registered for your Standard Chartered 360° Rewards account follow the instructions provided in Q1 above. Are you sure you want to logout from all the devices? Step 3: Click on My Profile on the left hand side menu, and select Link Card. It said through the partnership, customers with credit cards could earn loyalty points whenever their cards were used across payment platforms, … Follow the prompts to complete your reward redemption. Enter the verification code on the screen and click Submit. They focus on their grades, as you focus on a bright future. Easy and transparent banking to help you grow your business. Are you sure you want to remove item from the cart? Apply online now and enjoy a host of rewards and privileges . Register and login at 360° Rewards here. Why do you need my flight information when booking a car rental? We use an instant ticketing process, so no fares are guaranteed until the reservation is ticketed. Are you sure you want to change the Language and currency? Rewards are all around you with our new Visa Debit and Credit card rewards program. Where can I find more detail on my purchase transactions that earned points? Do I get a refund? I did not cancel my reservation and I am a “no show”. Simply perform another qualifying transaction and you will receive another notification with a rewards redemption request. A few weeks earlier, the ASIAN Banker singled out the Bank… You can also view your detailed loyalty account statement by clicking on My Points Summary. How do I get more information about obtaining a SCB card? without locking in your money Get cash in 15 mins with interest rate from 3.48% p.a. Prior to making your purchase at the outlet, present your voucher to the cashier (The voucher can be carried on your hand held device or printed) and the voucher amount will be deducted from your total purchase amount. Confidence comes from knowing every box is ticked. You can verify your email address at the time of registration in the loyalty program by clicking on the email verification link in the welcome email sent to you. Are the gift vouchers transferable to my family members or friends? How do I know the total Standard Chartered 360° Rewards points I have available? Beds are based on the number of people selected per room at the time of booking. What if I am very late in collecting my rental car? If the airline is no longer operating your flight, or the schedule change is unacceptable, the airline will offer you an alternate flight or you may be entitled to a refund. To redeem your points, login to your Standard Chartered 360° Rewards account and select a reward category from the main page (e.g. Thank you, your email address has been updated.We now need to verify your email. ... Standard Chartered Bank Kenya Limited is regulated by the Central Bank of Kenya. Are you sure you want to logout? From time to time, the bank may choose to modify the criteria for qualifying purchase transactions. However, if you are travelling by air, it is advisable to rent a car from the airport for convenience. Shop online confidently with enhanced security on your debit or credit card. You can also click on My Redemptions on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed. In My Dashboard click on My Statements and you will be able to view the total points earned each month for each card linked to your account. What can I redeem my Standard Chartered 360° Rewards reward points for? Step 3: Once your Verified by Visa Password has been validated by our system, a registration successful message will be shown, and you will have an option to login from there. If you do not have sufficient points balance equivalent to your recent purchase, you will not receive an instant rewards redemption offer. To sign up for membership, please visit the airline or hotel’s website. Select the program you would like to transfer your Standard Chartered 360° Rewards points into. Car rental booking has been added to your cart. You can access your account online 24/7 with your username and password. In the majority of cases, airport tax is already included in the rental price. How do I use the gift vouchers that are available in the Shop catalog? However, many car rental companies need evidence that anyone aged under 25 is an experienced driver. Scroll down to the third section of the dashboard, and you will see the total reward points earned from purchase transactions for the month, and points earned from a Welcome Bonus (on selected card products only), and the date your points earned will expire. You are able to transfer your Standard Chartered 360° Rewards points for miles or points in the following programs: To transfer your points, log in to your loyalty account and click on “Points Exchange”. However, you can convert your Standard Chartered 360° Rewards points to a select number of frequent flier airline mile programs. Voucher booking has been added to your cart. For additional queries, please contact the retailer or restaurant using the phone number printed on the voucher. Your Future. Go further with the reward points and travel privileges, Calculation of Minimum Amount Due for Credit Cards, You can now pay with your Standard Chartered Visa card using Tap to Pay contactless technology, Enjoy fabulous dining, shopping, lifestyle rewards all year-round, Access over 800 airport lounges all around the world for free, Get cash immediately with our easy to process personal unsecured loan, Get an instant line of credit with our overdraft facility, Apply for our high limit auto loan and get moving in that perfect car, Open the door to your dream home with a mortgage, If you can dream it, let our construction mortgage help you build it, Protect your home and your family from the unexpected. Once logged into to your loyalty account, click on My Dashboard on the navigation menu. If the cost of the revised booking is higher, you will have to pay the fare difference, using points or a SCB payment card. All voucher redemption confirmations will be sent to your registered email address. Or can I make a wait list reservation? Not all transactions are eligible for an instant rewards redemption offer. Get urgent help in case your card was lost or Stolen. Click on this link to verify your email address. In some rare cases, purchase transactions may not qualify if the merchant is not correctly categorized under the correct merchant category code by their acquiring bank. some airlines do not accept change requests between 6 - 72 hours before departure of the flight. Do you want to store the language change in your account preferences? Through the campaign, consumers also get to enjoy unique benefits such as zero transfer fees and surcharges at point of sales, points earned using the Standard Chartered 360 rewards program – all with the convenience and security of Visa debit cards, QR payments, or transactions done using the Standard Chartered Digital Banking mobile app. If you are not able to click the link within 0 minutes, you also have the option to verify your email address by logging into your loyalty account and accessing the email verification option in the section (see detailed steps in the following question). Can I make arrangements for its travel? Curated Content. After logout all of your items in the cart will be cleared. Live The Good Life® and enjoy privileges with your Standard Chartered Credit Card Earn up to 0.40% p.a. For queries on points earned on specific transactions, please contact our customer support team during business hours and they will be able to assist you. How can I enroll in an airline’s frequent flier or mileage program? You may be able to make a request this if your airline provides special meal services. When making your reservation, use the child’s age on the date of travel to select an appropriate seat (infant, child etc.). Bank code A-Z 4 letters representing the bank. The points redeemed will be converted to cashback credit on your payment card within 7 days. However, I did not receive a confirmation email. Click on My Redemptions on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed. Are you sure you want to remove this item from the cart? You cannot use airline miles to purchase your ticket through the Standard Chartered 360° Rewards. Access to the www.sc.com/ke website (the “Site”) and the associated 360° Rewards Programme (“Programme”) is provided by Standard Chartered Bank Kenya Limited (SCB). The Product has been added to your cart. You can choose to redeem points for mileage merchandise or cash. The order will also be cancelled should you fail to arrive. Points earned on purchase transactions made on your Standard Chartered Credit Card are credited to your loyalty account within 15 days of the transaction appearing on your card statement. In the wake of the COVID-19 pandemic, … SCB offers a variety of payment card products to suit our customers’ needs. 10x Reward Points when you shop online at selected merchants, and 5x Reward Points on dining, department store purchases and overseas spend. To access your accounts, please login again. If you fall outside of this age group, you cannot make a booking through the Standard Chartered 360° Rewards. How soon will the reward points appear in my loyalty account after I make a transaction on my Standard Chartered Credit Card? You will then be redirected to the login page where you can login with your email address and new password. Standard Chartered Online Rewards makes it easier than ever to redeem your Rewards points. Car rental companies request flight information in case your flight is delayed or cancelled. 360° Rewards. Once logged in to your loyalty account, the available points are displayed on the upper right hand side of the navigation menu bar. However, I did not receive the cashback credit to my card. Click on Captcha (I’m not a robot) and click Submit. Can I add my frequent flyer number to the flight redemption or booking made through the Standard Chartered 360° Rewards? Once you complete Step 1 above, a Verified by Visa screen will appear that will request you to enter a one time password. Click the link to activate the new email. What kind of products are available in the shop catalog? Can I hold a reservation? Premium Banking helps you prepare for life’s key moments. This is the list of our frequently asked questions. Yes. I received confirmation of the redemption request and points have been deducted from my loyalty account. Redemption cancelations are not permitted in the program. How long will it take to receive my item? No, gift vouchers redeemed from the Standard Chartered 360° Rewards are non-transferrable and must be redeemed by the Standard Chartered 360° Rewards account holder. How many days in advance can I book online? Are you sure you want to change language? How to create a Verified by Visa password? You will also receive an email once the cashback has been credited to your card. Enter the verification code on the loyalty program website and click Submit. Take care of your finances with our flexible account, Only pay for the transactions you do with no monthly fees, Manage all your financial transactions for just one monthly fee, Enjoy this account uniquely designed for women. You may change your travel redemption or booking if the fare rules for the airline ticket allow this. I want to travel with a pet. How do I verify my email address now? Will my Standard Chartered 360° Rewards reward points expire? You may want check with the airline for the correct flight status in advance of your travel. You can choose from travel bookings for your next vacation, merchandise items such as electronics, home goods and fashion accessories, or gift vouchers to retailers and restaurants. Accidents happen, so get a Personal Accident Insurance cover from Sanlam General Insurance Company Ltd. An account that offers preferential pricing on transactions and remittances. If you use only part of the ticket, the rest of the ticket will be canceled automatically and no refund will be made for any unused segments. You can start redeeming your Standard Chartered 360° Rewards points as soon as they get credited to your loyalty account. Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. Step 5: Enter the new email address and enter your password and click Save Changes. Live Reports. Step 2: Click on My Dashboard. What documents do I need to present when I pick up my rental car? I clicked on the link in the email/text message, and I see a page that says my request has expired. Do you want to checkout now? You will earn 2 Reward points on every purchase worth KES 100 on your Standard Chartered VISA Infinite Credit Card. Do you want to checkout now? Yes, you can choose to pay for your redemption using a Standard Chartered payment card or points, or a combination of both. 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